Shipping Policy

1. General

1.1. This Shipping Policy applies to all purchases made through https://glarnixeyewear.com, operated by Glarnix.

1.2. Orders are delivered through third-party courier companies and/or postal services, subject to their service areas, availability, and applicable policies.

2. Shipping Destinations

2.1. We currently ship to Israel and selected international destinations, in accordance with our current shipping availability.

2.2. Deliveries to certain locations may require additional shipping time or may be subject to additional charges.

2.3. In the event that delivery to a specific address is unavailable, the customer will be notified and an alternative solution may be offered.

3. Order Processing and Delivery Times

3.1. Orders are processed and dispatched within 1–2 business days after payment and order confirmation.

3.2. The estimated delivery time is 6–12 business days from the date of dispatch, depending on the destination and local delivery service.

3.3. Delivery times are estimates only and may be affected by circumstances beyond our control, including public holidays, weather conditions, strikes, high shipping volumes, customs procedures, or force majeure events.

4. Local Pickup

4.1. Local pickup is currently unavailable.

5. Order Tracking

5.1. Once your order has been dispatched, you will receive an email and/or text message containing your tracking number and shipping information.

5.2. You may track your shipment through the relevant courier company’s tracking website.

6. Products Damaged During Shipping

6.1. In the event that an item arrives damaged or has been damaged during delivery, please contact our Customer Support team within 10 days of receiving your order.

6.2. Subject to our Returns and Refunds Policy and applicable law, Glarnix will review the request and may offer a replacement product or a refund.

7. Company Responsibility

7.1. Glarnix will not be held responsible for delays or failure to deliver caused by force majeure events or other circumstances beyond the company’s reasonable control.

7.2. Orders will be shipped to the address provided by the customer during checkout. The customer is solely responsible for ensuring that all shipping details are complete and accurate.

Glarnix will not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer.

8. Questions and Customer Support

For any questions or additional information regarding your order or delivery, please contact our Customer Support team by email at support@glarnixeyewear.com or through WhatsApp via our website.