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Frequently Asked Questions
Ordering & Shipping
Q: Where do you ship from?
A: We process and fulfill orders from our trusted fulfillment centers to ensure fast and reliable shipping.
Q: How long does shipping take?
A: Standard shipping typically takes 5-9 business days. Expedited shipping options may be available at checkout.
Q: Do you ship internationally?
A: Currently, we primarily ship within the USA. If you’re located outside the USA, please contact us for shipping availability.
Q: How much does shipping cost?
A: We offer free standard shipping on all orders within the USA. Expedited shipping rates vary and will be calculated at checkout.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 14-day hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days for a refund or exchange, as long as the product is unused and in its original packaging.
Q: How do I start a return or exchange?
A: Simply email our support team at support@glarnixeyewear.com with your order number, and we’ll assist you with the return process.
Q: Do you offer refunds?
A: Yes, refunds are issued once we receive and inspect the returned item. Refunds will be processed to the original payment method.
Order Issues & Support
Q: What if my order is lost or delayed?
A: If your order hasn’t arrived within the estimated time frame, please contact our support team at support@glarnixeyewear.com, and we will assist you.
Q: What if I receive a damaged or defective item?
A: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue, and we will provide a replacement or refund.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter and follow us on social media to get exclusive discounts and early access to sales.